NOTE:
Unfortunately, owing to a large volume of emails, we would be grateful
if questions could be related to our products only, unless you are
really stuck! Also check the I-PAC troubleshooting section
here.You
will find expert and willing help on the message board at
www.arcadecontrols.com.
This is the best place for discussing general emulation and control
panel design issues etc.
I always answer though so please ask if you can't find the info
anywhere. We are getting an increasing problem of answers to support
questions (and tracking numbers for orders) being "bounced" owing to
customers spam filters. If you are repeatedly sending emails and
receiving no reply, please try to use an alternative address and, as a
last resort please use the phone number below.
PHONE CONTACT
Before using the number below PLEASE READ!
We are aware that when ordering on the web, customers like to see a
phone number in case of credit card billing problems etc, or email
problems. This number is not for telephone support unless by prior
arrangement by email. Unfortunately (at least for now) we don't have
the resource for first-line support by phone.
The number should only be used between 2 - 5 PM EST. (7-10 PM GMT).
From the USA: 01144 208 7150813
Rest of world: +44 208 7150813
UK: 020 87150813
GENERAL INFORMATION
Ultimarc Limited Company Reg:
6988128
11A Sheridan Road, London, SW19 3HW
Bankers: HSBC 452 5th Avenue
New York 10016
DELIVERY POLICY
All shipments worldwide are via
DHL Express which is tracked. The only exception is the special offer
for I-PAC VE boards which are sent via DHL Global Mail which is not
tracked and available to certain countries only.
RETURNS and REFUNDS
Unused goods can be returned in
re-sellable condition for a refund within 30 days. Note we reserve the
right to deduct outbound shipping cost from the refund in certain
circumstances for heavier items where the purchase price includes an
element of shipping cost. Refunds cannot be offered for PCBs which have
had the screw connectors screwed down.
WARRANTY
In the rare case of a DOA item
this will be replaced immediately.
All products are warrantied for
full repair/replacement without charge for 1 year excluding items
visibly damaged (exc shipping damage).
All products are further
repaired for parts and shipping cost only for life, provided parts are
still available and the item can be repaired.
PRIVACY POLICY
We
do not store credit card details nor do we share customer details with
any third
parties.
